Google AdWords Experiences Temporary Tracking Problems

By , Associate Director of Paid Search at Hanapin Marketing

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A heads up to all e-Commerce accounts out there that your November AdWords data might not be accurate. Google sent an email out earlier this afternoon to say that conversion values were not tracking correctly during the period of Nov 20th at 6:30 PM PST to Nov 21st at 8:00 PM PST.

Who is affected?

  • Anyone using “conversion value” as a key metric for reports, or automated rules – typically e-Commerce clients. This is not removing conversions, but changing values of those conversions to “1.”
  • We’re not sure yet if this issue was for all AdWords accounts or isolated to a particular section. We’ll update this as we learn more.

Who shouldn’t worry about this?

  • Non revenue generating accounts (i.e. lead generation)
  • Accounts that use other sources for revenue tracking such as Analytics or third party tools.

What should you do?

  • If you do have automated rules running, make sure they aren’t bidding things down – particularly with Black Friday / Cyber Monday approaching.
  • Make sure to make any adjustments in your reports.

 

Here’s the full message that was emailed out:

———————-

We’re writing to let you know about a temporary technical issue that affected conversion tracking data in your account (xxx-xxx-xxxx). We sincerely apologize for any inconvenience this may cause. Here are the details.

From November 20th approximately 6:30 p.m. PST through November 21st approximately 8:00 p.m. PST, AdWords was incorrectly recording a conversion value of 1 when a conversion occurred.

This means AdWords reports which include any dates from October 21st through November 21st might misstate the value of your conversions. (If you’ve customized your conversion reporting window, the precise date range will be different). Related metrics like average conversion value and conversion value / cost might also be affected. Conversion volume, conversion rate, and cost per conversion metrics, however, would not be affected.

Again, we sincerely apologize for any inconvenience this issue may cause you. Systems reliability is a top priority for us, so our engineering team is conducting a thorough review to help avoid any similar issues in the future.

Please contact Adwords support (http://support.google.com/adwords/answer/8206) or your Google representative if you have additional questions, or would like to discuss how best to work around the missing data.

Sincerely,

The AdWords Team 

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  • Julien_A

    Yes, I have encountered it, many times, and not only at these dates ; I’ll call it an A1DAY.

    And there were plenty, furtheremore, there is also an A0DAY, where your total value conversion is simply 0 instead of 1.

    “Things” are investigated by my google reps right now.

    I got issues on three acounts, all different e-commerce sites.

    There is more about it for sure.

  • http://alphaefficiency.com/ Bojan Djordjevic

    Thanks for sharing guys, but I am focused on December data at this moment. Still important thing to know, not to rely on the Google metrics all the time.

  • Rina Ashton

    To get some help with your Google Adwords advertising, we’re doing free campaign audits, if anyone is interested feel free to call us at 888-641-5026.

  • Julien_A

    Hello

    The bug is back, especially the A0DAY one, since yesterday (and still today), on 3 accounts, I have all my conversion value at 0…

    I have contacted Google but no news yet.

    Is it the same in the US (all my accounts are french) ?

    Regards

  • Julien_A

    Addendum : If you have Shopping Campaigns, conversion value will not appear in “general” campaigns overview BUT will appear in your product group.

    For classic campaigns or display I think that the “numbers” are in the void.