Ultimate Guide to AdWords Remarketing

Remarketing in Google AdWords consists of static images, animated images, video, responsive ads, and text ads that are placed on the Google Display and Google Search Network. What makes remarketing different from standard Display and Search advertising is the targeting. Remarketing consists of using a special tracking code to place cookies on the browsers of people visiting your website, and then serving ads to those with that cookie, specifically, on the Display and Search network.

 

The main point with remarketing is that you want to find those people who have shown enough interest in your products or services to visit your website. These people are more likely to perform whatever activity you’re considering a conversion than people who have not yet been to your website. There are a variety of strategies for how to best target these people, which website visitors to target, how to make the most of your remarketing ads, and how to optimize these remarketing campaigns. In this guide, we will delve into these topics and give best practices based on experience and Google recommendations.

 

AdWords Remarketing Options

 

  • Standard remarketing – This AdWords feature allows you to show ads to your past visitors as they browse websites and apps on the Display Network.
  • Dynamic remarketing – A feature of AdWords that lets you show ads to past visitors that have any products or services they viewed on your site.
  • Remarketing for mobile apps – If someone used your mobile app or mobile website, AdWords will let you show ads to them when they use other mobile apps or are on other mobile websites.
  • Remarketing lists for search ads – This AdWords feature is also known as RLSA. It enables you to target past visitors on the Search Network. You can target and customize search ads for these past visitors while they search on Google and Google’s Search partner sites.
  • Video Remarketing – AdWords will allow you to serve ads to people who have interacted with your YouTube channel or other videos. You can serve them ads on YouTube or through Display Network videos and websites.
  • Email list remarketing – Also known as customer match, if you have a list of emails of your customers, you can upload them to AdWords. This feature enables you to serve ads to them if they are signed in to Google Search, Gmail, or YouTube.

 

Selecting Your Audiences

 

The very first step to remarketing, like most things in paid search, is to analyze your data and develop a strategy.  You’ll need to decide which visitors to your site you’d like to target ads to. These groups, the ones you want to target separately and the ones you don’t want to target at all, are audiences. There are an infinite number ways to target these audiences, including:

 

  • Based on the product page visited
  • Based on visiting a certain page of your checkout process
  • Even based on notvisiting a certain page.
  • Time on site
  • Number of pages visited
  • Demographic targeting
  • Geographic targeting

 

There are also custom combinations, which we’ll describe more in detail later, that allow you to target people who visited one page without visiting another. The strategy here would be, for example, to target people who visited the first page of your checkout process without hitting the thank-you page. This would mean targeting users who were interested enough in your product to add an item to their cart, but for whatever reason didn’t complete the process.

 

You can target any audience based on URLs. If have a thank you page after people submit their email address for signing up to get more information or register to see a special deal, you could use the URL of that thank you page for a remarketing list.

 

Here are some possible steps you can use as you’re getting started:

 

  • Think about all the URLs you want to target on your site and make a list in Excel. Name the audience and list the URL for reference later.
  • Include all the ideas you come up with for custom combinations while creating the sheet.
  • If you have Google Analytics goal funnels set up, use the data gathered to analyze and find points to remarket to.
  • If you don’t have Google Analytics funnels set up yet, here’s a blog article we wrote about how to do that here.

 

How To Set-Up Remarketing Codes

 

The first step in building your remarketing campaign is to generate and place the special code you’ll need to place cookies in your website visitors’ computers. This code can be generated within Google Analytics or within AdWords. It involves the placement of a single code on every page (called a run of site code). This is the same one that Analytics already uses to monitor traffic on your site with a slight modification. Whichever way you use to generate the code, simply place it on every page of your site and use URLs to build custom combinations and audiences.

 

If you have a Google Analytics account, you can find your remarketing code here. If you don’t have one, we suggest you get one but we’ll describe how you can still generate a code in AdWords in a moment just for you. The reason you want a remarketing code from Analytics is the cool feature of being able to set-up remarketing lists based on goals instead of just pages visited. You could set one up for people who have visited at least 4 pages, spent at least 5 minutes on your site, etc.

 

Create Remarketing Lists In Analytics

 

If you’re using Google Analytics to remarket, here’s how to set up that code. Once you’re in your Google Analytics account, click to the “admin” section.

 

Google Analytics admin section

 

Click the link labeled “audience definitions”. If you don’t see anything that says audience definitions, there is a chance you’re not logged in under a user that’s granted admin access to the Analytics account you’re in. If that’s the case, get access and check back here.

 

Google Analytics audience definitions

 

Click the button that reads “audiences”.

 

Google Analytics audiences

 

Click on the “new audience” button.

 

Google Analytics new audience

 

These options include naming your list, choosing an Analytics profile and AdWords account to use with your list, specifying the type of remarketing you want to opt into (all visitors or those that visit certain pages), and the ability to modify the membership duration.

 

Audience options

 

You’ll want to name your list whatever your intention is. We’ll get more into custom combinations later, but you could name it “All site visitors,” “cart abandoners,” etc. We’ll discuss custom membership duration later.

 

To start collecting the appropriate data, you will need to make a minor adjustment to your current Analytics code that you’ve already placed on your website.

 

Look for this… ga.src = (‘https:’ == document.location.protocol ? ‘https://ssl’ : ‘http://www’) + ‘google-analytics.com/ga.js’;
Replace with this… ga.src = (‘https:’ == document.location.protocol ? ‘https://’ : ‘http://’) + ‘stats.g.doubleclick.net/dc.js’;

 

After you’ve made the changes to your Analytics code, you will also need to take care of a few additional items.

 

 

Now, if you don’t have Analytics for some strange reason, don’t have admin access to it, and/or don’t want to agree to the terms of service, you can still create and manage remarketing lists directly in AdWords.

 

Create Remarketing Lists Directly In AdWords

 

To do this, you’ll want to go to the “shared library” in your AdWords account. Click “Audiences”.

 

AdWords shared library audiences

 

Click “remarketing list”.

 

Creating remarketing list

 

Create remarketing list

 

How To Choose Your Membership Duration

 

The membership duration is how long you’d like to store a cookie in someone’s browser. There are many different strategies to selecting membership duration. You want to think about your business and your goals when selecting membership duration. They can last up to 540 days.

 

  • Do you have an ecommerce site that people only buy from once every three months? You should extend your membership duration to 90 days.
  • Do you have a service that requires people to sign up again after 30 days? Try a 60-day membership so you know they’re getting heavily targeted if they forget to renew directly after 30 days.

Another item to keep in mind is that you are always at risk of annoying people if you show them your ad too much.

 

Frequency Capping

 

Another feature in a similar vein to membership duration is frequency capping.

 

Frequency capping options

 

This feature allows you to decide how often you’d like each individual user to see your ad during a specified period. Keep in mind that if you show your ad too often to users, there is a possibility that you will cross the line and they will become annoyed by your product or service.

 

A classic example of this is the story about a group of successful, upper class wives that were being remarketed to by Prada. They would get served Prada ads all day, on every site, all over the Internet. It started to become obvious that they were being targeted, and it came off as creepy. Resentment toward the brand began to build, which is exactly the opposite of what they were trying to accomplish.

 

You don’t want this to happen with your ads and your remarketing audiences, so pick a frequency cap that seems appropriate for your goals. If your customers have a long average time between conversions, you’ll need fewer impressions to gently remind them of your brand again from time to time.

 

If your business is built for repeat customers, you may want to focus on impressing as much as possible. For instance, restaurants like Jimmy John’s ideally want people to order their sandwiches every single day. They’re not going to care about burning someone out, as it’s feasible that someone could order from them multiple times in a week. Repeat business is important to them, so they show ads to users constantly.

 

The main point is to pick something that makes sense for your business goals.

 

How To Set-Up Custom Combinations

 

You can set-up custom combinations in the “Shared Library” tab in your AdWords account in the exact same place where you set up your AdWords-based remarketing.

 

Create a new audience, but this time it will be a custom combination.

 

Custom combination setup

 

If you want to target users who hit the first page of your checkout process without reaching your order confirmation page, then you would want to set up a custom combination.

 

Select the remarketing audience you’ve set up for people who hit the first page of your checkout process. You can do this by creating a new remarketing audience and using the URL of that page. Then, select “none of this audience” and select the remarketing audience you set up for people who have hit the thank you page. You can also select anyone who has converted. Save this, and then select this custom combination as your audience in the ad group you’ve created for this audience.

 

Remarketing list custom combination

 

You can interlace interest categories with remarketing audience for custom combinations as well.

 

Audience interest categories

 

Perhaps you’d like to create an internet category marketing campaign that will be focused purely on trying to get your brand out to as many people who have never heard of your website as possible. You could create a custom combination audience targeting whichever interest category you’re interested in targeting and by using a remarketing tag for your homepage URL, “all site visitors” perhaps, as a negative audience. This custom combination would target your interest category without impressing ads to anyone who has been to your website within the amount of time you set your membership duration to.

 

You don’t have to only use one positive and one negative audience, either. You could choose to target only people who have been to a certain URL on your site, perhaps a product page, that are also interested in certain interest categories. Let’s say your website sells dog beds and your company has hard data that shows people that Google has marked as being interested in dogs are 65% more likely to convert than people Google has not marked as interested in dogs. Then, you could create a custom combination targeting your dog bed product page and the interest category “dogs.”

 

The main take-away is to think about what could work for your website and test all viable options!

 

When Custom Combinations And Membership Duration Meet

 

One strategy that can work well for advertisers is what’s called delayed targeting.

 

We’ll start with an example. This is a client that is a subscription-based service. Some members select to pay on a month-to-month basis. So, we decided to make an audience that targets people who have converted with member duration of 30 days. We made another identical audience, but for 90 days. We then made a custom combination by making the 90-day member duration our target, and excluded the audience for 30 days. This means we’re targeting people who have converted, 30-90 days after converting.

 

Delayed targeting setup

 

Membership duration will also intersect with the messaging in your ads. If you have offers that give users a seven-day free trial, you could target converters starting seven days after their initial conversion.

 

You know your sales cycle better than anyone, so think of creative ways you can make the most of the high level of targeting that remarketing affords you. Users think of your brand 30, 90 or even 180 days after being introduced to it initially. Adjust your messaging accordingly.

 

How To Optimize Remarketing Campaigns

 

Optimization in remarketing comes in a few different forms:

 

  • Ad testing
    • Strong branding may work well in your ads. Start here as a control, but experiment with other messages. Treat remarketing ads similarly to how you would treat other ads, just keep your audience in mind. These users are already familiar with your brand, so you may need to go a bit further to win them back to your site. Experiment with different offers, calls to action, images and everything else you can think of.
  • Custom combination testing
    • We mentioned earlier that you may find different results when combining interest categories with previous site visitors. Keep testing and find what works best for your account. Experiment with different combinations of cookie lengths. Messaging for visitors that visited between 7 and 30 days ago may very well end up not working for users who visited between 30 and 60 days ago.
  • Frequency cap testing
    • You don’t want to be too annoying, but you also want to maximize the number of interested visitors to your site. Monitor your audience size in combination with the number of impressions your remarketing ad groups get. Maybe your cap is too high and you aren’t limiting anything at all. Maybe you’re setting it way too low and you’re severely limiting your ads’ exposure.
  • Bid testing
    • Impression share is something worth monitoring in a remarketing campaign. You’re following users and not sites, so if you get to 100% IS you may be annoying some of those users. Monitor your bids both for cost effectiveness and return on investment, but also for impression share.
  • Landing page testing
    • The user that you’re bringing back to your site already has a certain level of familiarity. You should experiment landing them on the same page and somewhere completely new. Is your messaging catered to someone who’s been there before? Are you asking questions on the landing page that a previous site visitor would already know the answer to? Test to find out which type of content connects most strongly to previous visitors.

 

While your results may vary, we’ve found the most success with remarketing ads when they are brand focused. This is because the people you’re targeting are familiar with your website. They might not pay any mind to a random creative advertisement, but they may be much more likely to notice an ad that’s touting a brand they’re familiar with. This is especially true if you plan on testing special offers for remarketing visitors. They may not notice a discount or sale if they don’t notice that it’s for a site they’re familiar with. Our best advice is to start with ads that match your website and your brand as a control set of ads and test from there.

 

For the most part, you can probably direct remarketing visitors back to wherever they came from. If they got a remarketing cookie from a product page, it’s probably safe to land them back on that product page. However, if you’re planning on offering specials to them, you’ll want to create a custom landing page that reflects that deal. If they come back to the site and don’t see anything about the deal they were promised in the ad, they’re likely to bounce.

 

It’s a bit tricky to do placement exclusions for remarketing. If you’re not familiar with what we mean, placement exclusions happen when you download a placement report and decide which sites your ads are performing poorly on that you should block from showing your ads. This is a very easy task when you’re dealing with topics or contextual marketing on the Display Network. Then, you can look at performance and relevancy at face value. However, with audience targeting, such as remarketing or interest category marketing, then you’re targeting the person who happens to be on that website. Content relevancy of the page itself may not be as important in a remarketing campaign as it will be in other Display campaigns.

 

So, what do you do? You’ll still have websites that perform poorly, and you should still exclude them. Even though we’re targeting the people visiting the site, some sites attract bad people (i.e. people who don’t want to give you money) more than other sites, display your ads in such a way that invite accidental clicks, etc. We recommend being more tolerant with your remarketing placement performance. Give those sites as much tolerance as you can within your goal margins.

 

Remarketing is a powerful targeting method on the Google Display Network. By tailoring your ad copy and bids to the highly specific audience you’re going after, it can show a tremendous return in your accounts.

 

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