Do You Make These Common Mistakes While Managing Your AdWords Campaign?

We all make mistakes. Fortunately enough, in the real life they are easy to identify and because of that you can learn not to make them again. On the internet that’s not always the case. When you make a mistake on the internet (while managing an AdWords campaign for example), then you usually don’t even realize it. Therefore you can’t avoid making a similar mistake in the future.

If you want to lower your advertising costs dramatically on AdWords as soon as today, there are only 4 things to be aware of.

(This post describes some useful tactics for managing your AdWords campaign without the Content/Display Network enabled.)

Here are the mistakes I made… please, don’t go in my footsteps.

1. Setting up an initial CPC too low

Unfortunately you can’t be too stingy at the beginning stages of your campaign. Everybody wants to pay as little money as possible for a click, and I’m sure you too want to get to the magic bid of $0.01. But the road that’s gonna take you there does not start with simply setting such a bid on the first day of your campaign. Eventually, it is achievable but it will require some hustle.

My advice: Start with a high bid; i.e. overpay

By overpaying at the beginning you can expect a high position among other advertisers (hopefully #1), which will let you get a better Click Through Rate (CTR).

Why is the game played like that? What is the reason behind automatically getting a better CTR just because your ad is on higher position? It’s pretty simple actually. It’s because ads that are placed higher than the rest are more noticeable which results in more clicks. If you have a really good ad that’s getting a 3% CTR from a #3 position, then you might get even 8% with the same ad if it would have been on position #1.

Good CTR translates to a decent Quality Score, which is of key importance to your advertising costs. So what’s the next step? Once you have a good CTR and a good Quality Score you can start lowering your bids ($0.01 or $0.02 at a time, so it will take a while) until you reach your desired CPC.

What can you name a “good” CTR? If you have 2%, then it’s OK. If you have 3%, then it’s great. If you have over 5%, then congratulations ’cause that’s a big success.

2. Having too many keywords in a single ad group

Google allows you to have hundreds of keywords in a single ad group. Since Google allows it, automatically it sounds like a good idea. Well it’s not…

Such a practice ends with a poor Quality Score for most of the keywords. That’s because you physically can’t create an ad that would be congruent with each and every keyword. (Remember you can only assign an ad to an ad group not to a single keyword.)

My advice: Create ad groups that have only one keyword

“Only one? Isn’t it a slight exaggeration?”

No, it’s not. And it has a lot to do with a way that Google calculates the Quality Score. As I’ve said before ñ if you have many keywords within your ad groups then you can’t create a targeted ad for each and every keyword, and because of that your Quality Score will be lower than it could have been.

The easy way out is to create many ad groups each containing only one keyword. By doing that you will be able to create a targeted ad for each of your keywords. And that’s a short way to getting a great Quality Score.

An example. If you have two ad groups: “weight loss” and “how to lose weight” ñ you can create two separate ads for each of these ad groups. These ads could begin with headlines like: “Weight Loss Made Easy” for the former, and “How to Lose Weight” for the latter. If you were to use only one ad group instead, you would be able to create a targeted ad for only one of the keywords, so the other one would get a worse Quality Score. And poor Quality Score equals expensive clicks.

3. Using broad match

Most people using AdWords don’t even know that such a thing as a match type even exists. And it’s not strange, really, because Google doesn’t put our attention in that direction.

What is a match type? Let me begin by saying that there are 3 match types on AdWords: “broad”, “phrase”, “exact”. The default one is of course “broad”.

I don’t want to go into detail too much so let me just say that a match type is basically a way in which Google will connect the keywords you have chosen to the search phrases that other people are searching with on google.com.

Broad match is exactly what its name says ñ it’s broad. Let me give you an example. Let’s say that your keyword is “plasma tvs”, and you’re trying to sell some plasma TVs. If you are using broad match, your ad will be displayed when someone searches for a term like “alternatives to plasma tvs”. It’s clear that they’re not interested in buying a plasma TV so they won’t click your ad. Instead they will lower your CTR. Consequently, they will lower your Quality Score. (Again, poor Quality Score equals expensive clicks.)

My advice: Use exact match

Exact match is what its name says as well ñ it’s exact. If you’re using exact match your ad will be displayed only when someone is searching exactly for your keyword. Let’s go back to our example. If you’re using a keyword like “plasma tvs”, then for your ad to be displayed, someone will have to search for these two specific words in that order: “plasma tvs”, and nothing more. Your ad won’t be displayed if someone searches for “cheap plasma tvs”, even though they’ve used your keyword as a part of their search phrase.

Using exact match gives you total control over your campaign and lets you get a better Quality Score.

Ok, so how to, actually, set a match type? It’s very simple. The only thing you have to do is to input your keyword in a specific way when setting up your campaign. Here’s how:

Match type Keyword
Broad plasma tvs
Phrase “plasma tvs”
Exact [plasma tvs]

Are there any situations when using a broad match is a good idea? Yes there are but let’s leave it for another time (as well as phrase match).

4. Not having your ads matching the keywords

In AdWords everything need to be in tune with friggin’ everything. Keywords with what people are putting into Google. Ads with keywords. Landing pages with ads. Dogs with cats, and so on.

I won’t be describing all of this but let’s focus on ads themselves for a while. An ad matching a keyword is key to your campaign’s efficiency.

Google reads your ads and checks whether they are matching your keywords or not. If they’re not then Google will think that your ad has low quality… and you don’t want that. That’s why in one of the previous examples I’ve said that you should use a headline like “How to Lose Weight” for the keyword “how to lose weight”.

My advice: Use your keyword in the ad copy

Using such a tactic, you will improve your ads and make Google happy ñ because it sees your keywords in your ads’ copy, and you will make your prospective customers happy as well ñ because they see in your ad the exact same phrase they’ve searched for.

There’s one additional bonus here. If someone searches for the keyword you are targeting (and using in your ad as well), then on the results page they will see that phrase bold in your ad. This will make your ad even more noticeable for them in that specific situation.

“That’s too much stuff…”

Unfortunately, that’s how AdWords works. At first, it seems like a relatively easy thing to use but the deeper you go the harder it gets to produce some decent results.

I’ve made all the mistakes from this list. Why? Well, you don’t know what you don’t know… At some point, I just began to do some testing, and it resulted in big improvements in my campaigns. And that is exactly what I want to give you as my final advice: test everything, collect and analyze results ñ this is the only way to success.

Go ahead and comment. Would you like to know more? Do you know any other common mistakes? Share your knowledge … Yes, I want those cheap clicks and I want ‘em now! ;)

About the author: Karol K. is a web 2.0 entrepreneur who shares his thoughts at newInternetOrder.com. Tune in to get his AdWords tips.

  • http://www.cathysconcepts.com Adrienne

    Great post! In regards to match type, is it best to pause a poor performing keyword set to broad to switch to exact or keep the same keyword with multiple match types? I keep getting conflicting results in what is the best practice.

  • http://www.vancouverpayperclick.com Steve

    I have a question about setting a high cpc to get a good quality score. Doesn’t adwords normalize the ctr for each position? If they didn’t then you would always want to be in the number 1 position so that you would have the best chance of getting the highest ctr and best quality score. Please clarify…

    • http://www.cookieweb.com.br Herik Mourão

      Steve, I agree with you and I respectely disagree with the author.
      Adwords should normalize ctr and ad position, if they don´t, they will.

      And one keyword per adgroup in search is a lot. I use one keyword per adgroup in display network. Finally, having keywords on adcopy is for beginners.

  • Cath

    I think that for a large account having adgroup for each keyword would be impossible and exceed the maximum limit for an account set up Google. Plus very difficult to manage.

  • Alex

    For point #1, isn’t CTR for search normalized by position for QS calculations?

  • http://www.dldmedia.eu Mark

    Very good post, some simple things mentioned. I always struggle at the start of a campaign with initial bids. I have recently stopped using broadmatch keywords as Google match some very strange search terms to them.

  • http://seocincinnati.com Kevin chamberlin

    Karol nice post I do have a comment about match type that I have found works well with both quality score and CTR. I agee with exact match but I use it in slightly a different way. I keep my adgroups small as well you are right no way to optimize a text ad for a large adgroup. But what about those terms you may miss there is no way to know everything that is relevant to your product or service that people will search on. I take this approach, have your top term or phrase in your adgroup twice. One set to broad and the other exact. In adwords exact always trumps broad and will cost less in most cases. The broad match one will pick up other relevant and yes not so relevant. that is why I run search query reports twice a week which will accomplish 3 things. 1. new keywords for my adgroup. 2. negative keywords for the adgroup ( this is important and usually takes about 3-4 weeks of search query reports to have enough neg keywords to make sure you are only showing for relevant.) Keep in mind seasonality though. 3. You can also find terms for new adgroups as well. Just another way I have found good results using match type.

    • Arindam

      Good insight Kevin,
      I too agree that Broad & Exact would be better, rather than only Exact.
      Of course Broad match opens one up to a lot of risks, but it sure gives new ideas-positive & negative.

      As the saying goes, “Nothing venture, nothing hath win”

  • David

    This is the first post I have read from PPC Here where I was just shaking my head “no” most of the way through.

    First, I don’t think you need to bid high at the beginning to get first place. It’s ok if you have the budget and want to go that route as it will speed up the process (as you are likely to receive a larger impression share), but Google normalizes the results so you can achieve the same results, a good/great quality score with everything else being equal.

    The difference is now you can bid up to get that #1 position for less than what you initially overpaid in your scenario. In your scenario you would not start bidding down and be able to stay in the same #1 space. In theory both methods should end up at the same bid for the same spot. The other difference is that it will take longer to get to that point if you start out with a lower bid, as you may lose impression share. But sometimes that’s what you need to do if the client doesn’t have the budget.

    Second, I semi-agree with you on the # of keywords in the ad group. I think you need to keep a tight theme and base keywords, but I do not believe it is necessary have one keyword per ad group. Depending on what you are trying to bid on you could have plenty of keywords in the ad group and keep the ad relevant to all of them. Take a hotel client that’s in Phoenix. I would not create separate keywords for “phoenix hotels”, “phoenix hotel” “hotels in phoenix” “hotel in phoenix”. Those (and many other variations) are all tightly themed and would be able to create an ad that has relevancy for all.

    Third, using exact match only. I can only agree with this if you have a very small budget and there is A LOT of search volume. If you even have a medium sized budget I would use phrase match or modified broad, which how I typically start out my clients. Then, add exact match based on performance, expand based on search terms report, and if we need additional volume, add broad match down the road to find more queries we don’t currently have.

    If you have a very large budget you can go broad match, then just make sure you watch the search terms report for negatives and specific keywords to add as phrase/exact. With this method you would eventually whittle down your broad and have more phrase/exact.

    Fourth…well I agree with number 4. It goes back to keeping your ad groups tightly themed and keeping the ad relevant, which would include inserting your keywords.

    • Bonnie

      Great Insight here and great way to explain positions role in QS and what to keep in mind when setting initial bids

    • http://twitter.com/PPCNI Jordan McClements

      David, I agree with you 100%, which is lucky as it saves me from typing a lengthy reply :-)

    • http://twitter.com/GnosisArts Gnosis Media Group

       I agree also. The approach of using 1 keyword per ad group has been challenged for some time. It is not a best practice for Adwords PPC at all. We’ve run many very successful, high ROI yield campaigns with 20 or more keywords in an ad group.

  • http://www.calculatemarketing.com Alan Mitchell

    Hi Karol,

    I’m not sure about point #2 – creating ad groups which contain only one keyword. While doing so might help to improve relevancy somewhat, if an account has 50,000 medium and long-tail keywords, this becomes impractical. Having one keyword per ad group is usually at the expense of long-tail keyword targeting.

    It’s something I recently wrote about on my blog:

    http://www.calculatemarketing.com/blog/techniques/keywords-per-ad-group/

    Alan

  • http://adsurf.com.au Aidan

    Great Post and I agree with the sentiment of most of it, I say sentiment because I think the idea of having an ad per keyword to be a bit extreme and impractical for many advertisers. I do agree with bidding high to start with though, it has helped me a number of times and if you have a Google voucher to help the clients first traffic costs then even better :)

  • http://newinternetorder.com/ Karol K.

    @Adrienne

    You can use broad match to find some good-performing keyphrases and then switching them over to exact match in separate ad groups. You can usually get lower CPCs that way. There are many opinions, but I like to keep my best keyphrases in separate ad groups.

    @Steve and @Alex

    There are two reasons why I like to overpay (maybe “like” is not the best word) at first.

    When I’m starting a new campaign I want to test whether or not the traffic will convert at any price. I want to do it as quickly as possible. There’s no point in optimizing a campaign that brings 0 conversions.

    About your comment. You are right; Google says they normalize CTRs for QS calculations. However, we can’t be sure – and Google surely won’t tell us – what is the extent of this normalization and how complex the actual algorithm is… The “overpay method” is one I’ve been using for 2 years, and it’s working great. I find it a lot easier and quicker to start at #1 and then drop to #3 than start at #8 and then build my way up to #3.

    @Cath

    I agree. The maximum account size may be a problem.

    @Kevin chamberlin

    That’s a good idea. Thanks for sharing.

    @David

    Your comment has many valid points, and there’s really nothing I can disagree with and say that “you’re wrong”. Your opinion is just different than mine.

    And I have to agree (damn it!) with your hotel example. These kinds of keywords are tightly themed and putting them in separate ad groups might not be the best idea.

    @Alan Mitchell

    These are valid points. To be honest, I’m one of these guys who believe that long-tail keywords will eventually disappear due to the new G. Instant. But that’s just me.

  • Abertawe

    Not sure about the exact comments. You require a balance to your account/s.

    I think modifier is a great work around and exposes you to more relevant terms that you may have missed.

  • M

    As some of the above posts have pointed out, I would never restrict my campaigns to just ‘exact’ matches. A lot of the transactions I get through my clients website are from misspells, which, would never be picked up if they were just on ‘exact’. If you want to make sure that you don’t pick up alternative traffic, use negatives. In the example in your article, I would include ‘alternative’ and variants as a negative. Either that or use BMM which I have found to work extremely well.

  • Z1506

    Thanks Karol,

    Nice post. Though, I have a few doubts -

    1) You havn’t mentioned anything about using phrase match. Isn’t it a good idea to start with phrase match?

    2) Can anyone recommend what to do in order to study the behavior of our target segment? I am doing PPC for a very niche industry which already has lower search volumes for many of its keywords as it is. Right now, I am planning to start my campaign with broad matches and gradually move towards phrase and exact match types as per performance. Using the recommended bid as per Google Traffic Estimator and then test performance.

    3) Would anyone suggest what reports would help in analyzing performance of the campaign? I am new to PPC and need some help with it.

  • http://www.media-twoone.com Mike

    Question? I have a site that has good CTR and Quality Score, but the sales just are not there. Of course only been doing PPC for about 3 weeks now. What am I missing?

  • http://www.coursim.co.il andrew fearnley

    Interesting post relevant and informative, i’v been trying to make sense of adwords for a week now, and the exact, phase and general thing was puzzling me somewhat. Thanks for clearing it up some.

  • http://www.consultancymarketing.co.uk Ian Smith

    Excellent – yet again.
    Can I ask, from your experience, how long does it take to move up to a better quality score once all the issues have been addressed?

  • Pingback: google adwords

  • Alberto Narenti

    Start with a high bid?   Well could be a good idea, but not to have a good quality score, because ctr used to calculate QS is standardized to ad position so to have a higher QS one has to do other thinghs..

  • Eric Jones

    what is everyones opinion on how broad match works into the ad copy matching the keyword.

    say
    youre advertising for a Franchise (as in youre trying to get people to
    get more info about opening a franchise of a company). you see that
    aside from the obvious searches about “mcdowells franchise
    opportunities” you see people searching for “mcdowells business
    opportunities”. there is a good chance that both searches could be for somebody interested in opening a store of their own.

    so
    the question is, if you have one ad copy for both, how does google view
    that you think? their broad match could very likely associate
    “business” with “franchise” (thats how i found the business search in
    the first place…) so would your qs get knocked because the ad text
    isnt an exact match of the keyword if matched up that way?

    • http://www.hanapinmarketing.com PPC Hero

      You could take a look at what Google thinks about the relevance of the ad by clicking the quality score speech bubble (above “Eligible” in your status column on the keyword tab).

      We’d recommend creating new ad groups for each keyword, that way you could start bidding on business and ensure that your ad copy matches it. Match your ad copy to your keyword and then make sure that you have keyword coverage where appropriate.

      Hope that helps!