Get Descriptive With Your Keyword Match Types

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For this month’s series PPC Hero decided to go back to the basics, but with a twist.  We’ll be tackling all of the standard best practices for bidsads, and keywords.  But we’ll also share some of our personal insights about what works, what doesn’t, and what you can apply to your own accounts.

 

Anyone who’s just getting into the world of PPC has surely seen the below chart:

google keyword match types

Or, for the sake of fairness

bingads keyword match types

Although these match types have been around since time immemorial (which in the Internet age is anything more than three years old), here’s the basic gist:

Broad: anything that’s approximately what you’re looking for, including synonyms (and session-based stuff that could drive you crazy {look under Understanding the “Match Type” column in your search terms report})

Phrase: the query has to appear in the order in which your keywords are laid out

Modified broad: anything that’s preceded by a “+” has to be present in the query in order for your ad to show.

(Possibly annoying tangent: I personally feel as if Flexible Phrase would be a better name for this match type. Not only would the advertisers get the added benefit of alliteration, it would reflect intent a lot better {at least according to the ways in which I use it}. Advertisers are interested in showing for a particular set of words, only they don’t care about them being in the right order. I recognize that modified broad can be combined with regular old broad match type, which is why it is named as it is, but wouldn’t Flexible Phrase be so much better? Maybe someday, were we really to go whole hog, it could be Flexible Frase. Are you telling me you wouldn’t buy that t-shirt? {which would show up pictorially as +flexible +frase})

Exact: the query equals your keyword or else your ad doesn’t show.

 

Now, there has been one major change over the past twelve months when it comes to phrase and exact match: close variations. Misspellings, singular and plural forms, acronyms, stemmings, abbreviations and accents can all be included in your phrase and exact match keywords should you feel courageous enough to include them. (You should.)

Whenever we perform keyword research on a new account or as part of an existing account, we brainstorm and extrapolate and apply everything to a template to create our account’s overall structure. Which follows best practices and is a great way of doing business. I think, though, that there’s a way to go about your match type strategy that could go beyond the established norms.

What I’m talking about has a lot to do with my favorite essay that I’ve ever read: “Authority and American Usage” by David Foster Wallace (my link is to the original publication which had a different title, but I will always think of it in its anthologized form in Consider the Lobster). One of the main issues that the essay tackles is the major decision for dictionaries to use descriptive linguistics or prescriptive grammar. Basically, is a dictionary’s job to describe what the current state of language is, or is it to proscribe how people should be speaking (regardless of what the most common practice is)?

It’s a fantastic essay that you should read if you have the time/interest in stuff like the politics of dictionaries (who wouldn’t be sold by that description?). But I think that the same decision has to be made when it comes to what types of match types you should pursue in your accounts. Everything that I’ve ever heard from other PPC account managers regarding their structure is that they are being proscriptive on a basic level. I think that we need to be as descriptive as possible when it comes to the ever-evolving search marketplace (which runs counter to David Foster Wallace’s argument, but that can be forgiven as he was a writing purist and we’re writing ads for Google).

 

Here’s the way that I see it:

Proscriptive – performing keyword research, implementing and optimizing (all of which involves guessing at a certain level what people are going to search for)

Descriptive – seeing what queries are actually occurring in the engines and letting that dictate your account’s structure

I fully recognize that part of our account’s routine maintenance is looking at search query behavior and adding in keywords, which is a fundamentally descriptive practice. However, at an elemental level, almost every single account that I’ve ever laid eyes on is still proscriptive. They have to be proscriptive at their launch, as there’s no data to go on.  But years later it still goes back to what someone thought would happen after they did research. I’ve also talked to more than a few people that only use phrase and exact keywords (and sometimes modified broad) in their account’s structure, which basically assumes that their keyword research is both exhaustive and infallible.

With the amount of data that we have at our fingertips, it is so exciting to be able to review it and make a plan of attack with it. Any account that’s been running for over a year has so much data to actually describe what is happening in your target market.

You know this. You’ve seen the data. You’ve added in keywords that you were missing initially.

But we have an opportunity to do so much more than that. We aren’t writing dictionaries; we’re trying to sell somebody something. It’s best if we speak to them in a language not only that they understand, but that they’re speaking themselves. Returning to optimize a proscriptive campaign that was merely an educated guess back during account launch doesn’t have to be the standard operating procedure. We can assemble all of our data, using humble search term reports, and find the real queries that people are typing in on a daily basis. We can build a new campaign based on the things that people have actually searched time and again.

I understand why DFW wanted his dictionaries to be proscriptive. Language is important and worth defending (I was clearly an English major in school). But in PPC we can’t take that approach. We have to know what our audience is searching for so that we can tailor our approach accordingly. With years and years of data, you’re going to have so many exact keywords at your disposal, and almost none of them will have a status of Low Search Volume, that indicator of an overzealous keyword researcher who missed the mark.

I recognize there are hurdles. I know that Google loves a campaign with a healthy amount of history. I know that it’s scary to possible re-organize an entire account, so if you take up this call you should do it with trepidation. I can also admit that I have yet to roll this approach out fully with my own match types. I’ve done it in only one campaign, but it was glorious. And I am going to try it out even more in the months ahead. I’m planning on checking back in later on down the road to see how it goes, so if you have any words of wisdom to share along the way please let me know. If you’ve already done this, then kudos. Please drop a comment to say how it’s going and that I’m a cloistered buffoon for assuming this was a new technique. It’s new to me, at least, and I plan on giving it a go.

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  • Stanley

    Hi seth, question on BMM .. if i used +red +nike as my keyword then i”m eligible when someone searches for red nike shoes that’s understandable.. but when i i use +red +nike +leather i’m eligible when all of these terms are being triggered .. now my question is.. if i only take 1st keyword (m first example +red +nike) in my keyword list for my campaign.. won’t i be eligible when someone searches for red nike shoes or red nike leather?? or this 3 word keyword is only eligible when i’m using +red +nike +shoe in my keyword list??

    • http://www.hanapinmarketing.com/ Sean Quadlin

      Hi Stanley,

      You’ll still be eligible, but you’ll be less relevant. The shorter the keyword, the broader your reach. The longer the keyword, the more specific you can be with your targeting. If you’re bidding on +red +nike and someone searches for red nike leather, your ad text will probably contain something about red and nike, but leather won’t be represented.

      Whenever you have a BMM keyword designated, each keyword with a plus sign next to it has to be included. +red +nike +shoe won’t show an ad for red nike leather, as shoe isn’t in the query. If you’re just bidding on +red +nike, though, you’ll be eligible to show an ad for red nike leather.

      Hope that makes sense!

      • Stanley

        Sean, problem which i was facing was.. i had a keyword +chocolate +tour as my keyword.. and i was also using +boston +chocolate +tour as in another ad group.. but when looking in ad preview tool for +boston +chocolate +tour it was saying that your ad which is being triggered is from adgroup which has +chocolate +tour in it.. and it’s cpc was high and i was targeting all of US .. so you see that sucks :-| strangely my KW quality score of +boston +chocolate +tour was high still it was showing ad from +chocolate +tour all the time

        • http://www.hanapinmarketing.com/ Sean Quadlin

          Yeah, cross-contamination can be a bit of a bummer. Here’s a strategy to get around that:

          Make sure that your two keywords are in separate ad groups. For the ad group with +chocolate +tour in it, add in a negative keyword at the ad group level: boston. Once that happens, you should be directing your traffic where you want it to go. The ad preview tool can be a bit touchy, so if that still says the +boston keyword isn’t showing it could be wrong (it searches only for the exact match version of a keyword, so for phrase and broad match it often triggers that warning for me since I embed negatives as I’m suggesting you do).

          Once you add in that negative keyword to the different ad group, watch your search term reports and you should see everything with Boston in it pointing to the right ad group.

          • Stanley

            That make sense sean :) thanks will test this out..

          • Stanley

            Hi Sean, can you tell me how does keyword match type works in display network? i mean when i’m targeting display network and using keywords and automatic placement how does that works exactly? for eg if i have boston chocolate tour, here it has to be something like this when all the three keywords are on that page only when my ad will show, or i can use BMM here too for like boston +chocolate +tour .. help me out here, also if there’s an article which explains working of match type in display network is welcome ..

          • http://www.hanapinmarketing.com/ Sean Quadlin

            Hey Stanley,

            On the display network all keywords are treated as broad match. You can upload them as phrase or exact and they’re accrue data, but they’re all treated by Google as broad match even if they have ” or [ ] around them.

            Negative keywords will exclude placements that have the keyword, but it’s definitely a lot fuzzier on display than it is in search. We don’t have an article that details all of this and I don’t think any of us have experiment with it, but you can set something up and see how it goes. Your keyword will be broad and you’ll only see placements, so I’m not sure how effective it will be. It can’t hurt to try, though.

            Let us know if you find out anything interesting!

  • Jordan McClements

    Also bear in mind that when it comes to negatives on the search network – if you are opted in to ‘include plurals, misspellings and other close variants’ then you are *supposed* to not have to enter every variation of a negative keyword, but this is very far from perfect. e.g. I had manchester as a negative keyword but got a click from someone using manchaster in their search term! (if that is not a mispelling or a close variant then I don’t know what is…)

    • http://www.hanapinmarketing.com/ Sean Quadlin

      That’s a great point, Jordan. Thanks for passing it along!

  • Mandeep Hooda

    I am learning PPC and Google analytic theses days and this blog gives me informative knowledge, thanks.

  • Spook SEO

    I have seen the chart that you’ve shared in your post because I have already entered into the world of PPC. Sean your discussion was great and the strategy that you’ve shared for PPC was very useful.

  • John Carter

    It’s really a useless conversation to go into the specifics of to fix any particular elements in PPC or landing pages etc…there are so many ins and outs to online marketing nowadays that the most important thing you can do as a business owner is start working with a company that really knows what they are doing, has solid communication, and is able to work with you to make sure key metrics are being measured and more customers are being sold your products at the end of the day. Honestly, this stuff changes every day. Also, are you willing to work hours every day to block the bad keywords, block the bad sites, create and experiment new display banners, and research new keywords? Most business owners burn out trying, I tried to keep up with it for a while, but i ended up calling Simon after one of my friends referred me to have his team setup some remarketing for my shopify store. Doubled my sales in under 90 days. Simon’s number is 219-733-4687, I’m always willing to pass along a referral to someone who takes pride in what they do.