The End of Paid Search As We Know It?

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Our PPC ecosystem is probably going to be changing soon.  On June 25th, the Federal Trade Commission sent off a warning shot to a bunch of search engines, and it will most likely be reshaping the real estate on which our careers and lives (and senses of self and self worth {etc., etc.}) are built.

Here’s the main thrust the letter:

“To avoid the potential for deception, consumers should be able to easily distinguish a natural search result from advertising that a search engine delivers.”

This week’s letter revisits a lot of issues brought that was originally sent to search engines back in 2002 (a year in which Nickelback’s “How You Remind Me” topped Billboard’s year end charts), and the FTC feels that in the intervening years the search engines have gotten a bit lax in their adherence to that letter.

What has to feel particularly damning to the engines themselves is a study that the FTC cites that found “nearly half of searchers did not recognize top ads as distinct from natural search results and said the background shading used to distinguish the ads was white.”

In the immortal words of Scooby Doo, ruh-roh.

 

Here’s what they’re asking the engines to do differently:

Advertising disclosures need to be clear and prominent.

They’re giving the engines some leeway with this, and they state that “any method may be used, so long as it is noticeable and understandable to consumers.”  That doesn’t prevent them from giving some tips, though.

Here is how the FTC thinks that Google, Yahoo! and Bing should do things differently.

Provide clearer visual cues surrounding their ads.  The current shading is too light in their opinion, and here’s their specifications for a proper visual off set: “(1) more prominent shading that has a clear outline, (2) a prominent border that distinctly sets off advertising from the natural search results; or (3) both prominent shading and a border.”

Advertisements should have easily distinguishable text labels. Advertising shouldn’t be set off simply by shading and an outline.  The FTC is looking for an engine to “(1) uses language that explicitly and unambiguously conveys if a search result is advertising; (2) is large and visible enough for consumers to notice it; and (3) is located near the search result (or group of search results) that it qualifies and where consumers will see it.”

The FTC is basically letting the engines know that their shading and text has gotten too nondescript, and they’ve noticed that consumers aren’t as likely to notice when an ad is an ad.

There’s also a footnote in the letter that has to be somewhat validating for those who’ve been preaching the gospel of mobile.

In designing web pages, search engines … should ensure that any visual cues used to distinguish advertising, such as background shading, are sufficiently visible on both mobile devices and desktop computers. Indeed, a search engine at a minimum can determine whether a web page will be displayed on a mobile device as opposed to desktop computer… Consequently, we believe that search engines should consider using web pages of different luminosities for mobile devices and desktop computers.

It looks like the year of mobile is finally here!  If the FTC is recognizing the value of a mobile campaign, it’s a safe bet that mobile has made it to the main stage.  It seems like mobile devices are a bigger offender in their eyes than desktop, so look for changes in that platform.  It’ll be an interesting few months for mobile advertising, what with campaigns getting enhanced and the shading of the ads almost certainly set to change.

There’s also a nod to voice advertising, which will surely be on the rise now that people are getting used to asking Siri for things.

Further, if a voice interface is used to deliver search results, a search engine should make an audio disclosure that is of an adequate volume and cadence for ordinary listeners to hear and comprehend it.

Before closing the letter, the FTC offers a bit of shaming to the engines for their decreasingly relaxed emphasis on users knowing when an ad is an ad.

[S]earch engines have reduced the font size of some text labels to identify top ads and other advertising and often locate these labels in the top right-hand corner of the shaded area or ‘ad block,’ as is the case with top ads. Consumers may not as readily notice the labels when placed in the top right-hand corner, especially when the labels are presented in small print and relate to more than one result.

The FTC even gets a little into heat mapping and how users process a webpage, stating that “web pages are normally viewed from left-center to right, with substantially less focus paid to the right-hand side.”  As a result of this behavior, they “recommend that search engines place any text label used to distinguish advertising results immediately in front of an advertising result, or in the upper-left hand corner of an ad block, including any grouping of paid specialized results, in adequately sized and colored font.”

At a certain point, the letter begins to feel like a nice Festivus celebration.  They’re missing the aluminum pole and the feats of strength, but man are they airing some grievances.  Not only is the shading not different enough, not only is there not an outline, not only are they taking advantage of mobile users, the search engines aren’t even using the right language.

[T]o avoid the potential for ambiguity and deception, search engines should consider using the same terminology to label any form of advertising delivered to consumers.

For example, if a search engine labels some advertisements as “ads,” it should consider using the same label for any other advertisements. Using different terms to label various types of advertisements risks confusing consumers.

The take home insight from the entire letter is this: “Regardless of the precise form search may take in the future, the long-standing principle of making advertising distinguishable from natural results will remain applicable.”

So the FTC threw a big, wet blanket onto the world of paid search today. How the engines react will definitely be something to keep an eye on, but you can probably bet that the individual SERPs aren’t going to look like they do currently for very much longer.

Google SERP as of June 2013

An outline coming soon? Will each ad have an “ad related to insurance” label?

Bing SERP as of June 2013

Darker shading is probably on the way. That “Ads” label will probably be moving to the left.

Yahoo SERP as of June 2013

That’s right, these are all ads. And there’s no shading. Expect big changes.

Here are some ways in which this letter could affect what we, the advertisers see in terms of advertising and ROI.

Declining CTRs. The FTC cites something in their letter that we already know it to be true.  People just don’t like ads.  The clearer the indication that something is an ad, the higher the likelihood that someone with a distaste for marketing professionals will avoid clicking.  I think that PLAs are doing so well right now because it’s easy to overlook that they’re ads.  They just look like regular listings at first pass.

Clotted cream search results

That “sponsored” in the top right is pretty wee

Different ad real estate.  Will Google shift where they place their ad blocks?  Could bottom ads go away at some point?  Bing’s practice of showing the same ad above and below organic results will surely be affected in some way.  Now that ads are supposed to be clearly demarcated, what are the engines going to do to goose CTR as much as possible?  Google seems to be always playing with display URLs and where to place them, but could more radical ad formats be in our future?  What can they do to entice clicks on what makes them money while complying with the new guidelines?

Mobile ads.  We’re already at a disadvantage with these devices, as only the top two placements show above the organic listings.  What’s going to happen to historically higher CTRs in mobile if the layout changes drastically?  That seems like the area where the FTC was the most concerned, so I anticipate that’s where there’s going to be the most upheaval.  I mentioned it before, but it’s worth stressing again: mobile will most likely be affected in a big way.

 

If you want any further reading on this topic, check out this post.  (My personal favorite part of that article is that an AdWords display ad is place in an extremely deceptive location.  It matches the main font of the article and the AdWords disclaimer is near illegible.  Basically the stuff that the FTC is all riled up about.  Luckily for ibnlive.in.com there was no mention of deceptive display ad placement in this letter.  So far it’s search and search alone.)

In talking about this around the office with British Sam, he’s taking a pretty level-headed approach to everything.  He thinks Google and Bing and the people at the engines are all smart.  They’re going to do what’s in their (along with our) best interests.  Ads are their revenue stream, and they’re going to do what they can to maximize that.  But things are going to look different.

What do you think, the Internet?  How could this letter change things for the search engines?  Or do you think the changes are small enough that things could go on as always with the ad boxes bit just a bit yellower?

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  • Brian Swanick

    Whenever we see big changes like this, they always takes years to fully develop and come in waves. The FTC sent letters with suggested changes, that’s kind of a joke in itself, no?

    But it is an important question, because we’re looking at a big change to a recently-static marketing channel, at least off-site PPC is. If yellow-ing the boxes doesn’t work a little more, then how would advertisers cope with that? Is changing positioning really going to be a substantial difference for the FTC? Will it be sustainable for advertisers? I don’t expect this barking dog to bite anytime soon to affect our day-to-day.

    I think that cleaning up PPC might help legitimate businesses over time, but it certainly hurts those same businesses trying to propel themselves quickly through quick revenue. I could see this driving conversion rates slightly up while driving traffic drastically down.

    By that time, we will have moved onto native advertising and refrigerator screen PPC :)

  • http://www.20milesnorth.com/ Rob Jenkins

    hard to think that Google cannot put up enough cash to successfully lobby the people making these laws. I am all for them brightening up the ad area and making it more clear. I have heard on many occasions that people cannot see the color difference (As I am sure that is the Search Engine’s intent).

    • http://www.hanapinmarketing.com/ Sean Quadlin

      It will be interesting to see if Google puts out any sort of public response. From what I’ve seen, they don’t seem to be the worst offenders. Most people think of Google when they hear search engines, though, so they’ll probably be the ones who will have to respond in some fashion.

  • Sophia

    I don’t necessarily thing this is an awful thing because if regular users can distinguish an ad from a organic results then the hope is, from a PPC stance, is that it will lessen the likeliness of someone clicking on the ad who is not going to convert.

    • http://www.hanapinmarketing.com/ Sean Quadlin

      That’s a very fair point. This could be just another instance of a decrease in CTR actually aiding conversion rates. It’ll definitely be something to watch out for.

    • Sky

      Agreed!!

  • Matt Van Wagner

    Wait a minute. Did I just wake up in 2005 again? Will we start seeing more pink, yellow, blue and green shading around ads again? Doesn’t FTC have any other fish to fry?

    • http://www.hanapinmarketing.com/ Sean Quadlin

      What other fish would be as delicious as a Google fish?

  • RWFG

    There are a room full of idiots sitting around thinking how to destroy one of the fastest growing wealth-producers in the country.

    On par for the Obama administration.

    Its all good, we can get welfare so long as we vote (D) twice!

  • Kathy Long

    I do SEO for local businesses and just yesterday landed the bad news on one of them that they should start doing PPC because of the way they appeared – or didn’t – on phones even though they are sitting pretty at #1 in organics. So this is really encouraging. Those indistinguishable ads, in my opinion, are basically extortion to force businesses to purchase them even when they don’t need them. Uh, oh. I feel a soapbox coming. Better stop now.

    Great stuff, Sean! Glad I stumbled upon this. You’re my new PPC hero. Thanks.

    • http://www.hanapinmarketing.com/ Sean Quadlin

      Thanks for reading, Kathy! This definitely seems like a big win for SEO. For those of us in PPC, though, it is definitely nerve-racking.

      • Kathy Long

        Yeah, I’ll say! Changing the color won’t keep people from clicking who don’t care that it’s an ad. But you’ll definitely get fewer clicks from those who do care, but this could be a big loss for them. I’m working for a very special doctor who has solutions to a crippling disease only 100 in the world have. Until I get him to rank in organic, we rely on PPC. Because most can’t tell those are ads, they click. If those stop working, and I suspect they might since these are medical and not commercial queries and less likely to click ads, then they lose out on the solution they need so badly.

        • http://www.hanapinmarketing.com/ Sean Quadlin

          The good news is that it will probably take a while for any changes to be implemented, so we should have plenty of time to react.

  • Richard Thomas

    interesting – but think this may fall the way of the EU cookie law implementation – and stagger on for years before anything really changes – be interesting to see how this will affect UK searches or will google just make the change within the us alone?

    • http://www.hanapinmarketing.com/ Sean Quadlin

      It definitely seems like something that will take a very long time to take effect. I hadn’t thought about the international angle before (sorry for being a typical self-centered American). Betas and new products always take a little bit to get overseas, so coupling that with this being an angry letter from a US Commission, it might take even longer.

      Whatever the case may be, it will almost definitely take a while before this affects us. There’s still plenty of time to speculate.